FAQ
Shipping
How long does shipping take? — Standard shipping takes 5–7 business days. Expedited options are available at checkout.
How much does shipping cost? — We offer free shipping on all orders over $100. Standard shipping rates apply to orders under $100.
Do you ship internationally? — Currently we ship within the United States only. International shipping is coming soon.
How do I track my order? — Once your order ships you'll receive a confirmation email with a tracking number. You can also track your order directly from your account page.
What carriers do you use? — We ship via USPS with shipping options depending on your desired delivery speed and rate.
Cancelling
Can I cancel my order? — Orders can be cancelled within 24 hours of purchase. After that your order may already be in fulfillment and cannot be cancelled.
How do I cancel my order? — Contact us at support@treknpals.com within 24 hours of placing your order with your order number and we'll take care of it.
What if my order has already shipped? — If your order has already shipped we are unable to cancel it. You can return it once it arrives following our return policy.
Will I get a full refund if I cancel? — Yes, cancelled orders receive a full refund to the original payment method within 5–7 business days.
Returns and Exchanges
What is your return policy? — We accept returns within 30 days of delivery. Items must be unused and in original packaging.
How do I start a return? — Email us at support@treknpals.com with your order number and reason for return and we'll send you a return label.
How long does a refund take? — Once we receive your return it takes 3–5 business days to process. Refunds appear on your original payment method within 5–7 business days after that.
Are digital products returnable? — Digital products such as ebooks and music downloads are non-refundable once accessed.
What if my item arrived damaged? — If your item arrived damaged please email us within 7 days of delivery with a photo of the damage and we'll send a replacement immediately.